Terms and conditions

Arrival and departure

On the day of arrival your apartment is ready from 2 pm. On the day of departure, we kindly ask you to vacate the apartment by 10 am


You can pay us by cash or by check. A money-transfer before or during your holiday is also possible.


The booking becomes binding after sending the booking confirmation and the transfer of the agreed deposit (booking guarantee). The deposit will not be refunded if canceled. In the sense of the consumer protection code, unfortunately, you have no right of withdrawal. Nevertheless, we offer you the following cancellation conditions. It is expressly referred to the law provisions Art.45-67 of the Italian Consumer Code GvD 206/2005.


Any damage to the equipment of the apartment must be reported and paid.


Bringing dogs or cats is not allowed.

Cancellation conditions according to Art. 1382 ZGB

No later than 30 days before the arrival date, the reservation can be canceled without paying a cancellation fee. Only the deposit will be retained.

In case of later cancellation the guest is obliged to pay the following cancellation fees:

  • cancellation 15 - 29 days before the arrival date: 30% of the agreed total price
  • cancellation 7-14 days before the arrival date: 50% of the agreed total price
  • cancellation less than 7 days before the arrival date: 80% of the agreed total price

In case of early departure the total reserved days will be charged.

Travel insurance

We recommend that you take out the "Roter Hahn Travel Cancellation Insurance" when you book your stay. Thereby you cover possible cancellation fees and can look forward to your vacation without any worries. For more information about the costs and the conclusion of the travel cancellation insurance, see European travel insurance